Shipping & Delivery
Please be aware that all garments from the Boutique are made to order from your measurements (or otherwise stated) and so therefore will take the minimum of 2 weeks to manufacture in our Atelier. Please refer back to the making times stated on all garment descriptions for an estimated delivery date. Due to national holidays, sales events or other promotions, your order may take longer to make but we will endeavour to inform you how long this will be in extraordinary circumstances. Items that are ready to ship will be sent out the same day if ordered before 3pm.
All orders placed within the UK (England, Scotland, Wales and Northern Ireland excluding the Channel Islands) will be sent for free via Royal Mail 1st Class, in most cases as Signed For 1st Class. If you would like to receive a tracking number for your order please make a note of it whilst in the 'Shopping Bag' under 'Add a Note'. We will happily do this for you for no extra fee. Both Signed For and Tracked usually delivers the next working day.
If you would like your order to be delivered to you guaranteed by 1pm the next day then 1st Class Special Delivery via Royal Mail is also available for UK orders starting at a £12.50 shipping fee.
Orders £500 or More
If your order is over £500 you will automatically receive complimentary 1st Class Special Delivery and will be packaged in a Mal Amora's 'Luxury Gift Wrap' free of charge. This enables for your order to be sent to you as soon as possible with the greatest peace of mind.
Standard Gift Wrap
Your order will be packaged in Mal Amora branded Gift Wrap as standard, including tissue paper and if it is a small item an additional gift bag for storage. Your order will then be concealed in brown paper or a brown postal box for discreet postage. An invoice and a returns form will be included as well; you can elect for prices to be removed from these documents if the purchase is a gift. Please make us aware via email or 'Add a note' whilst in the 'Shopping Bag' online.
Luxury Gift Wrap
'Luxury Gift Wrap' is available, including custom made silk storage bags, satin ribbon finishing and a Mal Amora Garment Box. This can be added to any UK order by selecting '1st Class Royal Mail with Luxury Wrap' or 'Next Day and Luxury Wrap' from Shipping Options for an additional fee. Orders over £500 automatically receive this beneficial service free of charge.
Mal Amora cannot be held responsible for Custom or Tariff charges made to your parcel upon arrival into your territory. You must pay all Custom charges due as your responsibility as the purchaser. We also apologise for any delays caused by Customs but it is not in our power to speed up that process.
All orders from abroad, including the European Union, the USA, Canada and Australia will be sent via Royal Mail International Tracked & Signed. This service usually takes 5-7 working days for your order to arrive to you. For your convenience a tracking number will be sent to you via email once your parcel is sent. All International orders under £200 are subject to a Shipping Fee starting from £15. Orders over £200 will be sent free of charge.
If you would like your international order to be delivered to you via Special Delivery, we will arrange this separately with a Courier such as UPS, DHL or DPD. Please contact us prior to purchasing to arrange this service for you as varying Shipping Rates apply.
Standard Gift Wrap
Your purchases will be packaged in Mal Amora branded Gift Wrap as standard in the UK fashion with additional tissue paper for protection. Regardless of size, your order will then be posted in a brown postal box for maximum protection on its long journey.
Luxury Gift Wrap
'Luxury Gift Wrap' is available for International Orders, and is free with orders over £500. For orders under £500, it can be added by selecting 'International Shipping with Luxury Wrap' at checkout, subject to a Shipping Free starting from £30.