Returns & Exchanges
We hope you fall in love with your purchases but we understand if you fall out of it too.
Returns from the UK:
We always strive to send our goods in perfect condition but if you are not satisfied you may return your item(s) within 28 days of receiving the order. Return postage costs for exchanges and refunds are your responsibility as the customer. We cannot accept returns after 28 days and you may not receive any refund or exchange.
Please ensure the item(s) are returned in their original condition with full packaging and all tags still attached. Item(s) without proper tags and packaging or obviously worn, damaged and/or stained item(s) will not qualify for return with a refund; we will send them back.
When trying on briefs ensure you try them on over your own lingerie - we cannot accept lingerie returns that are worn for hygiene reasons.
When returning item(s) for exchange please note we can only exchange for the same item(s) in a different size. It is not possible to exchange for a different item as all products are made to order. If you would like a different item please request a refund for your returned item(s) and order your desired item once funds are returned to you. Refunds are subject to the returned items being in their original condition with full packaging and all tags still attached. It is your responsibility as the customer to cover all postage costs.
Returns from Outside the UK:
International returns are subject to our UK return policy however you have 45 days upon receipt to return your items. We cannot accept returns after 45 days and you may not receive any refund or exchange.
Bespoke Returns and Exchanges:
Bespoke items, which have been made in the Atelier and facilitated through an online booking or in person meeting, cannot be returned for an exchange or refund. All purchases are final. If you have any queries or complaints please contact us at where we will work together to resolve any issues.
Returns @ Mal Amora
2 Lister House
A returns form will be supplied with your order for you to fill out and send with the returned items. Please tick on the form whether the purpose of sending back the goods is for an exchange or refund as well as any other details such as desired size or reason for exchange. Please place the form uppermost in the package for it to be seen.